☀️ While You Wait — Heat Safety
- Move to the ground floor — 5–10°F cooler than upper levels
- Close blinds on south and west windows immediately
- Wet towel on neck — one of the most effective heat management techniques
- Hydrate continuously — don't wait until you feel thirsty
- Georgetown cooling centers: Georgetown Public Library (402 W 8th St) and Rec Center are air-conditioned
- Call 911 if anyone shows signs of heat exhaustion (confusion, rapid pulse, no sweating)
Frequently Asked Questions
When you call, tell us: 1) the indoor temperature, 2) whether anyone in the household is elderly, has medical conditions, or is under 5 years old, and 3) how long the system has been down. We prioritize dispatch based on health risk — not call order. A vulnerable household in 95°F indoor temps gets dispatched ahead of a healthy adult in 82°F indoor temps.
Move to the lowest level of the home — ground floors are 5–10°F cooler than upper floors in Georgetown's summer heat. Close blinds on south and west-facing windows. Use fans to move air. Wet towels on the neck and wrists are effective cooling. Georgetown's public library and community centers are air-conditioned cooling centers during heat events.
During a widespread heat event, technician demand surges significantly. We dispatch locally from Georgetown, which gives us faster response than Austin-based companies, but wait times during major heat waves can be 3–6 hours rather than the usual 1–2. We'll give you an honest time estimate when you call.